Refund Policy

Our Commitment

At Fitifylab, we are committed to your success and satisfaction. We understand that circumstances may change, and we want to ensure you feel confident in your decision to invest in your fitness journey.

7-Day Trial Program

If you complete the 7-day trial program and are not satisfied with the experience, you are eligible for a full refund. To qualify:

• You must have actively participated in the program (attended sessions, followed the plan)
• Refund request must be made within 48 hours of trial completion
• You must provide feedback on why the program didn't meet your expectations

Full 90-Day Program

Within First 7 Days:

• Full refund available if you're not satisfied with the program
• Must have attended at least one coaching session
• Request must be submitted via email with reason for cancellation

After 7 Days:

• No refunds are available after the first 7 days
• Program access and support will continue for the full duration
• In case of medical emergencies, we offer program pause options (with valid documentation)

How to Request a Refund

To request a refund, please follow these steps:

1. Email us at hello@fitifylab.com with subject line "Refund Request"
2. Include your full name, phone number, and program purchased
3. Provide the reason for your refund request
4. Include your payment transaction ID or receipt

Processing Timeline

• All refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are credited back to the original payment method
• Bank processing times may vary (typically 5-10 business days)

Non-Refundable Items

The following are not eligible for refunds:

• Programs after the 7-day refund window
• Single session bookings (once the session is completed)
• Promotional or discounted packages (unless otherwise stated)
• Programs terminated due to violation of terms of service

Program Transfers

If you're unable to continue your program, we offer the option to:

• Pause your program for up to 30 days (with valid reason)
• Transfer remaining sessions to a future date (within 6 months)

Please contact us to discuss these options.

Special Circumstances

We understand that life happens. In cases of serious medical emergencies, family emergencies, or other exceptional circumstances, we evaluate refund requests on a case-by-case basis. Please reach out to us with supporting documentation.